Troubleshooting Guide

The articles within this site are presented as Adobe Acrobat™ documents (also known as PDF files). In order to be able to read them you need to have a piece of free software loaded called the Acrobat Reader. Basically if you can't read the articles then the most likely cause is that your computer doesn't have the Acrobat Reader installed. To remedy this is a fairly simple step and instructions are given further down this page.

Probable Symptoms

In trying to reproduce the problem ourselves we have found the following symptoms likely when you click on the actual link for the article:

1. Internet Explorer users

An "Open With" message box is displayed asking you which program you want to use to open the file, together with a list of possible programs.

2. Netscape Navigator users

An "Unknown File Type" message box appears telling you that you have started to download a file of type application/pdf.

In either case press the Cancel button and follow the instructions below.

Remedy

To view the articles you will need to install the Acrobat Reader. To do this click on the Acrobat icon below. This will take you to the correct page of the Adobe website. Follow the instructions and this will automatically install the software for you. When this is completed you will be able to read the PDF files correctly.

 Click the icon to install Adobe Reader on your computer

NB An alternate source of problem might possibly be that you have a very early version of the Acrobat Reader (it has been around for some time now). If this is the case then again click on the link as it will allow you to get the latest version.